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An Ombudsman is a confidential, neutral and informal resource for students to help resolve any university-related conflict or concern. An Ombudsman helps to identify the scope and nature of problem, and then works with the student to identify options for resolution. An Ombudsman can help by providing information about U of M policies and processes, can coach the student and help them prepare to address the conflict on their own, or can intervene by contacting other involved parties on behalf of the student or by bringing parties together for a facilitated conversation.
All actions taken by an Ombudsman are at the request of the student, and no action will be taken without the student's knowledge and consent. Meeting with an Ombudsman is a great way to explore your concerns and determine a course of action in a confidential and informal manner.